Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep your wallet secure. Everything stays within our platform unless you ask us to share it with a payment provider or support channel.

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8000bet How We Handle Your Account Information
DATA PRACTICE

How We Protect and Use Your Information

We handle your account data with the same care we apply to wallet security and login verification. Every piece of information we collect has a purpose tied to running the platform, and we keep access limited to the teams that need it.

What we collect

Your account name, phone number, bKash or Nagad transaction IDs, device type, IP address and any message you send to support. We log session activity to detect multiple logins and track withdrawal requests for verification.

How we use it

We match your phone number to your account for login, verify bKash deposits against the sender name you registered, flag unusual withdrawal patterns and reply to your support tickets. Game studios see a session ID but not your wallet balance.

Cookie and tracking

We use cookies to keep you logged in across pages, remember your language preference and track which promo banners you clicked. You can disable non-essential cookies in account settings without losing access to the lobby or wallet.

Your rights

You can request a copy of your account data, ask us to correct an error in your profile or delete records we no longer need for active operations. Contact support with your account number and we'll walk you through the process.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review what we hold, request a change, or ask about cookie settings, our support team handles privacy questions the same way we handle account queries. Use any of these channels and mention your account number.

Live chat Open the chat bubble on any page, tell us you have a privacy question and we'll route you to the right team. Works from mobile or desktop and you'll get a reply while you wait.
Email support Send your data request or privacy question to our support address with your registered account number. We aim to respond within one business day and follow up if we need more detail.
Account panel Log in and head to the contact tab under settings. Submit your privacy request there and we'll handle it through your account inbox so you have a record of the conversation.

Privacy Policy Questions

We collect your phone number, a password you create, your preferred currency and the payment method you plan to use like bKash or Nagad. We also log your device type and IP address to prevent duplicate accounts.

We share transaction IDs with bKash, Nagad or Rocket only when you send a deposit or request a withdrawal so they can confirm the transfer. We do not share your balance or bet history with payment providers.

Yes. Contact support with your account number and ask for a data export. We'll send you a file with your profile details, transaction log and any messages you sent us, usually within two business days.

We keep your data as long as your account is active and for a reasonable period afterward to resolve disputes or answer support questions. If you close your account, let us know if you want records deleted sooner.

We use session cookies to keep you logged in, preference cookies to remember your language and tracking cookies to measure promo performance. You can disable tracking cookies in account settings without affecting your wallet or game access.

Log in and open a support ticket under account settings, or send an email to our support address with your account number and the change you want. We'll confirm your identity and process the request within a few days.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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